Shop Policy

Processing and Shipping

The order will be sent 1-2 weeks after payment reception. All orders are shipped from Switzerland with the Swiss post.

The estimated carriage times according to the Swiss Post are the following :

Small flower Switzerland : 1 workday

Small flower Europe : 2 to 3 workdays

Small flower US, Canada, Australia (out of Europe) : 5 to 7 workdays.

However, please consider that the carriage time may last until 10-15 workdays particularly for country out of Europe and can also vary because of customs.

Custom fees or import taxes that may be incurred are the responsibility of the buyer.

Tracking

To keep affordable shipping prices, tracking information is not included with standard shipping. However, we encourage you to add the tracking option in case of bigger orders. To add the tracking option to your order, select the shipping upgrade at the checkout.

International Letter

Cancellations

Cancellations may be made within 2 hours after placing your order. During sales or major promotions, no cancellations are possible.

“Instant download files” are available for download as soon as the payment is validated. No refund or cancellation are possible for downloadable files.

Lost orders and damage

To keep affordable shipping prices, tracking information is not included with standard shipping. However, we encourage you to add the tracking option in case of bigger orders. To add the tracking option to your order, select the shipping upgrade at the checkout.

Please note that we cannot take any responsibility if an untracked order gets lost due to the mail services. In the event of a lost tracked order, the order will be sent again or fully refunded.

In case of delay, please contact us directly so that we can enquire about the problem.

Sending back and exchange

In case of a damaged or lost order, or any other issues with the shipping, please contact us rapidly. Refund or replacement is only possible if there's an obvious problem with the order. If a product is damaged after shipping, please send us a picture of it.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

No refund or cancellation are possible for downloadable files. In case of any trouble, another file can be sent to your e-mail address.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@linouspots.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are obviously defective or damaged. If you need to exchange it for the same item, send us an email at info@linouspots.com.